#NegotiationGenius #ChrisVossWisdom #D2DConNegotiation
👋 D2D Superstars: Are you geared up to turbocharge your negotiation tactics, amp up your persuasion game, and see your sales figures soar? If that sounds like your kind of party, you’re in for a treat!
We’re bringing you the negotiation wizard himself – Chris Voss!
This legend isn’t just any speaker; he’s an American powerhouse of negotiation knowledge, ex-FBI hostage negotiator, CEO of The Black Swan Group, and the mastermind behind the game-changing book “Never Split the Difference.”
Stay with us as we roll out the red carpet for Chris Voss. We’ll unpack his epic journey from high-stakes FBI negotiations to shaping the minds in the business and academic world. Plus, get a sneak peek into his media stardom, knockout MasterClass course, and what he’s lined up for D2DCon.
Introduction to Chris Voss
Chris Voss isn’t just any expert – he’s a legend in negotiation. As an American businessman, celebrated author, and academic, Voss has a story that’s nothing short of inspiring.
He was born in Iowa in 1957 and graduated from Harvard University with a Master of Public Administration degree. He joined the FBI 1983 as a special agent and became an FBI Crisis Negotiation Unit member in 1990.
🏆 Achievements Galore
Imagine negotiating life-or-death scenarios. That was Chris as an FBI hostage negotiator. He handled more than 150 international and domestic hostage and kidnapping cases and was the FBI’s chief global hostage and kidnapping negotiator from 2003 to 2007.
He retired from the FBI in 2007 and founded The Black Swan Group, a consulting firm that teaches business and individuals negotiation skills. He also co-authored the book “Never Split the Difference: Negotiating As If Your Life Depended On It” with Tahl Raz, published in 2016 and became a New York Times bestseller.
He is an adjunct professor at Georgetown University’s McDonough School of Business and a lecturer at the University of Southern California’s Marshall School of Business. He has received numerous awards and recognitions for his outstanding service and achievements, such as the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service.
Voss’s Extensive Experience in High-Stakes Negotiation
⏱️ 24 Years of FBI Grit
Voss’s journey in the FBI Crisis Negotiation Unit is a tale of bravery and brilliance spanning two decades.
He was involved in some of the most challenging and complex hostage and kidnapping situations around the world. He coordinated and led the negotiation strategies and tactics for the FBI and the US government. He also trained and mentored other negotiators and law enforcement personnel in the US and abroad.
He faced some of the most ruthless and violent adversaries, such as terrorists, kidnappers, bank robbers, and murderers. He had to deal with extreme pressure, uncertainty, and emotion. He had to balance the interests and needs of multiple parties, such as the hostages, the hostage-takers, the families, the media, and the authorities. He had to make life-and-death decisions in a matter of seconds.
🌍 Global Negotiation Leader
As the FBI’s chief international hostage and kidnapping negotiator, Chris has seen it all – from high-tension situations in Iraq to complex cases in the Gaza Strip.
He successfully resolved many high-profile cases, such as the Jill Carroll case in Iraq, where he negotiated the release of an American journalist who was kidnapped by insurgents in 2006, and the Steve Centanni case in the Gaza Strip, where he negotiated the release of an American journalist and a New Zealand cameraman who was kidnapped by militants in 2006.
He learned to use psychology, empathy, rapport, and active listening to influence and persuade others. He knew how to identify and leverage the “black swans,” the hidden pieces of information that can change the outcome of a negotiation. He learned how to avoid the common pitfalls and mistakes that can ruin a negotiation, such as anchoring, confirmation bias, and loss aversion.
He also learned to apply his negotiation skills and techniques to other domains and contexts, such as business, politics, education, and personal relationships. He discovered that the principles and practices of effective negotiation are universal and can be used to achieve any goal or objective.
Transition to Business and Academic World
🚀 A New Chapter
Post-FBI, Voss didn’t slow down. He founded The Black Swan Group, turning his skills to the business world.
He realized that his negotiation expertise could be valuable and beneficial for many people and organizations, especially in the competitive and dynamic environment of the 21st century. He decided to share his knowledge and experience with the world and help others improve their negotiation outcomes and results.
He created The Black Swan Group, a consulting firm that offers training, coaching, and advisory services on negotiation to clients from various industries and sectors, such as Fortune 500 companies, startups, nonprofits, government agencies, and law firms.
He and his team of experts help clients achieve their goals and objectives: closing a deal, resolving a conflict, increasing revenue, or enhancing relationships. They teach their clients how to use Voss’s skills and techniques in his FBI career but adapt and customize them to their specific situations and challenges.
🎓 Academic Excellence
With roles at Georgetown University and USC, Voss has been shaping minds in negotiation, winning accolades like the Attorney General’s Award for Excellence in Law Enforcement.
He also became an educator and a researcher, teaching negotiation courses and workshops at prestigious universities and institutions, such as Georgetown University, USC, Harvard Law School, MIT, and INSEAD. He also conducts his studies and experiments on negotiation and human behavior, collaborating with other experts and scholars in the field
Media Presence and Influence
📺 Media’s Go-To Guy
Voss is a regular in the media, lending his expertise to major networks and being featured in top publications. His insights are gold!
He is a respected and sought-after expert on negotiation and a popular and influential media personality. He is a regular commentator and contributor on various TV, radio, and online platforms, such as CNBC, CNN, MSNBC, Fox News, and NPR. He analyzes and comments on current negotiation issues, such as international conflicts, political disputes, business deals, and social movements.
He is frequently featured and interviewed in leading publications and websites, such as Forbes, The New York Times, Inc., Variety, and Time. He shares his insights and advice on negotiation and related topics, such as leadership, communication, decision-making, and problem-solving.
He is also active on social media, engaging with his fans and followers and posting relevant and valuable content on negotiation and other topics. He has over 500,000 followers on Twitter, over 300,000 followers on Instagram, and over 200,000 followers on Facebook.
👍 Media’s Seal of Approval
Voss has earned the trust and admiration of the media and the public, who recognize him as a credible and authoritative source of information and guidance on negotiation. He has been praised for his clarity, honesty, charisma, and ability to simplify complex concepts and make them accessible and engaging for a broad audience.
He has also been hailed as a visionary and a pioneer who has revolutionized the field of negotiation and has inspired countless people to improve their skills and lives. He has been described as “the best in the business” by Forbes, “a master of persuasion” by Time, and “a negotiation genius” by Inc.
‘The Art of Negotiation’ MasterClass
Voss’s MasterClass course, “The Art of Negotiation,” is a masterstroke in understanding the nuances of effective negotiation.
The course consists of 18 video lessons, each ranging from 10 to 25 minutes, covering the essential skills and techniques of effective negotiation. The course also includes a downloadable workbook, exercises, case studies, and additional resources.
In the course, Voss teaches his students how to:
- Negotiate in any situation, from personal to professional, simple to complex, friendly to hostile.
- The “mirroring” technique builds rapport and trust with the other party.
- Use the “labeling” technique to acknowledge and validate the emotions and motivations of the other party.
- Use the “calibrated questions” technique to gather information and influence the other party’s behavior.
- Use the “no-oriented questions” technique to elicit a positive response from the other party.
- Use the “bargaining” technique to create value and find the optimal solution for both parties.
- Use the “rule of three” technique to confirm the commitment and agreement of the other party.
- Use the “that’s right” technique to create a breakthrough and close the deal.
The course also features real-life examples and scenarios from Voss’s career and experience, as well as tips and tricks on how to deal with everyday challenges and obstacles in negotiation, such as liars, bullies, deadlines, and ultimatums.
Chris Voss at D2DCon
💼 Negotiation in Your Sales Toolkit
At D2DCon, Voss is set to revolutionize your approach to sales. His techniques are tailor-made for the dynamic world of door-to-door sales.
Door-to-door sales is one of the most challenging and rewarding forms of sales. It requires a high level of skill, confidence, and resilience. It also requires a deep understanding of human psychology and behavior and the ability to adapt and improvise in different situations and environments.
That’s why negotiation is a vital skill for any door-to-door sales rep. Negotiation can help you overcome objections, handle rejections, build rapport, establish trust, create value, and close the deal.
However, not all negotiation skills are created equal. You need to learn from the best, and that’s where Chris Voss comes in.
📈 Boost Your Sales Game with Chris Voss at D2DCon!
Join negotiation icon Chris Voss at D2DCon, where he’ll impart essential techniques for trust-building and deal-closing in door-to-door sales. Learn to adapt his strategies across all sales stages, from prospecting to closing, and effectively engage various customer types, including the challenging ones.
Discover how to enhance your sales performance with Chris’s actionable tips on goal-setting, time management, stress handling, and maintaining positivity.
Chris’s teachings have revolutionized negotiation, making it an accessible skill for all. Seize this unique opportunity to absorb his wisdom and boost your sales prowess.
D2DCon is the premier event for sales professionals in the solar, pest control, security, and roofing industries. This three-day event offers inspiring keynotes, practical breakout sessions, and invaluable networking opportunities.
🚀 Register now for D2DCon and transform your negotiation skills under the guidance of Chris Voss!